Responsible Gaming Policy

At KheloSports, we are committed to promoting responsible gaming and ensuring our platform provides a safe and enjoyable experience for all users. While betting and gaming can be entertaining, we recognize the potential risks associated with gambling and aim to minimize these risks through education, tools, and support.

This Responsible Gaming Policy outlines our approach to maintaining a healthy gaming environment and the resources available to users.

1. Our Commitment to Responsible Gaming

KheloSports is dedicated to:

  • Promoting gambling as a form of entertainment, not a way to earn money.
  • Helping users recognize and manage gambling-related risks.
  • Providing tools and resources to support responsible gaming behavior.
  • Preventing underage gambling and protecting vulnerable individuals.

2. Guidelines for Responsible Gaming

To ensure a positive experience, we encourage players to:

  1. Set Limits: Establish a budget for your betting activities and stick to it.
  2. Play for Entertainment: Treat gambling as a leisure activity, not a way to generate income.
  3. Know the Odds: Understand that gambling outcomes are based on chance and not guaranteed.
  4. Take Breaks: Avoid extended gaming sessions by scheduling regular breaks.
  5. Avoid Chasing Losses: Accept losses as part of the experience and resist the urge to recover them through further betting.

3. Tools to Support Responsible Gaming

KheloSports offers several features to help users maintain control over their betting activities:

  1. Deposit Limits
  • Set daily, weekly, or monthly deposit limits to manage your spending.
  • Limits can be adjusted through your account settings.
  1. Session Time Limits
  • Monitor the amount of time spent on the platform.
  • Receive alerts after reaching pre-set session durations.
  1. Self-Exclusion
  • Temporarily or permanently restrict access to your account.
  • Users can activate self-exclusion through their account dashboard or by contacting customer support.
  1. Reality Checks
  • Enable reminders at regular intervals to review your gaming activity.
  • Reality checks include total time spent and money wagered during a session.

4. Identifying Problem Gambling

Problem gambling can have serious consequences for individuals and their loved ones. Signs of gambling issues may include:

  • Spending more money or time on gambling than intended.
  • Neglecting personal or professional responsibilities due to gambling.
  • Borrowing money or selling possessions to fund gambling activities.
  • Feeling anxious, depressed, or irritable when not gambling.
  • Hiding gambling behavior from family or friends.

If you or someone you know exhibits these signs, it’s crucial to seek help immediately.

5. Support and Resources

KheloSports collaborates with organizations that specialize in gambling support. If you feel you need assistance, we recommend reaching out to the following resources:

  • Gamblers Anonymous (GA): A global support group offering guidance and recovery programs. Visit www.gamblersanonymous.org.
  • National Helpline: Contact [Insert Local Gambling Helpline Number] for confidential advice.
  • Therapeutic Support: Seek counseling from certified professionals for gambling-related issues.

6. Preventing Underage Gambling

KheloSports strictly prohibits access to our platform by anyone under the age of 18.

  • Age Verification: All users must complete an age verification process during registration.
  • Parental Controls: Parents and guardians can use internet filters to block gambling websites and apps on devices accessible to minors.

We encourage parents to monitor their children’s online activities and educate them about the risks associated with gambling.

7. Balancing Gaming with Life

Maintaining a healthy balance between gaming and other aspects of life is essential. Here are some tips:

  • Prioritize Responsibilities: Ensure gaming doesn’t interfere with work, relationships, or personal well-being.
  • Engage in Other Activities: Pursue hobbies, exercise, and social interactions outside of gambling.
  • Set Time Boundaries: Allocate specific times for gaming and stick to them.

8. Training and Awareness

KheloSports ensures that all employees are trained to:

  • Recognize signs of problem gambling among users.
  • Provide appropriate support and guidance to players in need.
  • Uphold ethical practices in line with responsible gaming principles.

9. Self-Assessment Test

Use this self-assessment to evaluate your gaming habits:

  1. Do you gamble more than you can afford to lose?
  2. Do you feel anxious or guilty after gambling?
  3. Are you borrowing money to fund gambling activities?
  4. Is gambling affecting your relationships or responsibilities?
  5. Do you feel the need to gamble more to achieve the same excitement?

If you answered “yes” to any of these questions, consider seeking support to manage your gaming behavior.

10. Contact Us

If you have concerns about your gaming behavior or require assistance with any responsible gaming tools, please contact us:

  • Email: [Insert Contact Email]
  • Phone: [Insert Contact Number]
  • Live Chat: Available 24/7 on our platform.

At KheloSports, we believe that gaming should always be enjoyable and safe. By following responsible gaming practices, you can ensure a positive and controlled experience. Remember, we are here to support you every step of the way.